1.1 Greeting from Eliteluxurylondon : We, Eliteluxurylondon, commonly referred to as “ELL,” express our heartfelt welcome to you. We are gratified by your visit to our website, located at www.eliteluxurylondon.com (hereinafter, the “Eliteluxurylondon Website”), and invite you to utilize our online platform (the “Eliteluxurylondon Platform”), which is accessible via the Eliteluxurylondon Website. In this document, Eliteluxurylondon will be referred to as “ELL.”

1.2 Access and Agreement to Terms: This document governs access to the ELL Website for “Visitors” and the ELL Platform for “Registrants,” as these terms are defined later in this document. By navigating the public sections of the ELL Website, you acknowledge that you have read, understood, and agreed to be bound by these terms and conditions. This agreement includes our Privacy Policy, which is available on the ELL Website and is incorporated herein by reference. Collectively, these are referred to as the “Terms and Conditions.”

1.3 Non-Acceptance of Terms: Should you disagree with any part of these Terms, you are advised not to use the Eliteluxurylondon Website and/or the Eliteluxurylondon Platform. All users of our services must read, acknowledge, and agree to adhere to these Terms, including the Privacy Policy and Cookie Policy, as well as any third-party terms and conditions mentioned within these Terms or on our website or mobile application. If you choose not to accept any part of the Terms, please do not register, and we recommend that you cease using our services immediately.

1.4 ELL’s Discretion and Terms Modification: ELL reserves the sole and absolute discretion to accept or reject any application for an account to access our services. ELL also retains the right to modify the services offered and these Terms. Such modifications will be minor and not significantly impact your use of our services. We strongly recommend that you review these Terms each time you use our services to stay informed about any changes. Your continued use of the services will be deemed as acceptance of any amendments to the services provided by ELL and/or the Terms. Should there be substantial changes to our services and/or the Terms, we will notify you in writing and provide an opportunity for you to discontinue using the services before these changes take effect.

1.5 For comprehensive details regarding the collection, utilization, and safeguarding of personal data, we encourage you to review our Privacy Policy. Additionally, our Cookie Policy provides thorough information on our use of cookies. These policies elucidate the circumstances under which personal information is collected, the purposes for its processing, and the measures we undertake to ensure its protection. The Privacy and Cookie Policies are integral components of our commitment to maintaining the confidentiality and integrity of user data.

1.6 The definitions outlined below apply throughout the Terms:

“Buyer”: means any person buying Inventory Items over the ELL Platform;

“Customers”: means Renters and Buyers;

“Inventory” or “Inventory Items”: means fashion items or items of clothing, handbags, accessories etc. listed or otherwise made available for sale or rent over the ELL Platform.

“Registrant”: means any person signing up as a registered account holder on the ELL Platform;

“Renter”: means any person renting Inventory Items over the ELL Platform;

“Visitor”: means any person accessing or making use of the ELL Website.

“Content”: means any photos, text, or any other information posted to the ELL  Platform or the ELL social media platforms by ELL or Members.

“Cookie Policy”: www.eliteluxurylondon.com

“Cancellation Charge”: Refers to a fee amounting to 30% of the Rental Fee, to be paid by a Renter to ELL for covering administrative costs linked with rental cancellations.

“Damage Protection Charge”: An optional charge of £7 payable by a Renter to ELL as consideration for Damage Protection.

“Damage Protection”: An optional service offered by ELL to its Renters, aiming to address normal wear and tear issues on products. This includes, but is not limited to, minor stains, rips, missing beads, stuck zippers, or other minor damages, in exchange for the Damage Protection Charge.

An optional service provided by ELL to Renters, designed to cover normal wear and tear of rented products, including, but not limited to, minor damages. It is noted that liability exemption applies up to a repair cost of £50; beyond this, the customer is responsible for additional costs. It is important to note that this provision is subject to evaluation by ELL, and this insurance clause ensures a clear and defined sharing of liability in cases where repair costs surpass £50.

“Delivery Fee”: The cost associated with delivering each product as part of the Services.

“Late Fee”: A charge of £50 per day will be imposed for each day the item is overdue.”

“ELL Offering”: Encompasses the ELL Platform, services, and Content provided through it. This includes rental, and the purchase and sale of pre-owned clothing, handbags, accessories etc.

“ELL Platform”: Refers to the website www.eliteluxurylondon.com and the mobile application provided by ELL.

“Intellectual Property Rights”: This term comprehensively includes patents, utility models, rights to inventions, copyrights, trademarks, service marks, business names, domain names, rights in get-up, trade dress, rights to sue for passing off or unfair competition, rights in designs, data base rights, and the right to protect the confidentiality of confidential information.

“Payment Method”: Refers to the credit or debit card associated with your ELL account or used to complete the Service.

“Privacy Policy”: Can be found at www.eliteluxurylondon.com/privacy-policy.

“Product”: Encompasses items such as men’s or women’s clothing, bags, accessories, and shoes. The term “products” is construed accordingly.

“Terms”: Refers to these terms and conditions, including the Renters’ Terms, third-party terms and conditions incorporated into these terms, the Privacy Policy, and the Cookie Policy.

“Third-Party Content”: Encompasses links or references to third-party websites, products, services, materials, or content. 

“Users”: Pertains to both Members and visitors to the ELL Platform who are not registered as Members, and the term “User” is construed accordingly.

 2. Eliteluxurylondon Platform

2.0 Platform Services

The Eliteluxurylondon (ELL) Platform furnishes a variety of resources to its clientele, facilitating the procurement, vending, lending, and leasing of inventory items.

2.1 Registration and Access

Registrant Access: Individuals who complete the registration process on the ELL website are hereby designated as “Registrants.” Upon successful registration, each Registrant is accorded a unique login ID and password, granting exclusive access to the ELL Platform.

2.1.1 Accesss for Visitors:

(i) Individuals visiting the ELL Website without registration, referred to as “Visitors,” are entitled to peruse all publicly accessible content.

(ii) Visitors are permitted to engage in communication with ELL through the Platform without the need for a login ID.

2.1.2 Access for Registrants:

(i) Registrants, possessing login credentials, are granted the capabilities inherent to Visitors, with additional privileges.

(ii) These privileges include the ability to search for available inventory items, initiate communication regarding inventory queries, and submit requests to purchase or rent inventory items.

2.2 Registration Discretion and Account Deactivation

Eliteluxurylondon (“ELL”) expressly reserves the right, at its sole discretion, to evaluate and determine the eligibility of any individual as a Registrant on the ELL Platform. ELL is under no contractual or legal obligation to approve any registration application and retains the absolute authority to accept or reject any such application. In addition, ELL maintains the prerogative to deactivate any account, particularly in instances where a Registrant is found to be in violation of these Terms and Conditions.

2.3 Conditions for Utilization of the ELL Platform

Under these Terms and Conditions, ELL grants users a non-transferable and non-exclusive right to access and utilize the ELL Platform for personal use only. This right is granted without the possibility of sublicensing. Users of the ELL Platform are strictly prohibited from engaging in the following activities:

(i) Attempting to reverse engineer, decompile, disassemble, or otherwise endeavor to ascertain the source code of the ELL Platform.

(ii) Introducing, or attempting to introduce, any form of virus, worm, Trojan Horse, or other malicious code into the ELL Platform.

Any violation of these prohibitions is subject to immediate remedial action by ELL, which may include, but is not limited to, the denial of access to the ELL Platform.

 2.4 Usage Agreement

Binding Agreement: Engaging in transactions, including the purchase or rental of products via the ELL Platform, constitutes the user’s acknowledgment and agreement to a binding contract, thereby obligating the user to comply with these Terms for the entire duration of the service utilization.

Indemnification Clause: In the event of legal action against ELL attributed to a user’s actions or inactions, including any breaches of these Terms, ELL reserves the right, at its sole discretion, to demand indemnification from the user. This includes covering all legal expenses and related costs. Further, the user is obligated to provide reasonable assistance in ELL’s defense against such claims. 

2.4.1 ELL Platform Usage Guidelines

In pursuit of ensuring the optimal operation of the Eliteluxurylondon (ELL) Platform, it is incumbent upon all users to adhere to the following stipulated guidelines. By accessing the ELL Website and/or Platform, each user is unequivocally committing to:

(i) Legal Compliance: Adhere strictly to all applicable laws and regulations in the course of using the ELL Platform.

(ii) Lawful Use: Abstain from utilizing the ELL Platform for any unlawful purposes or activities.

(iii) Competitive Fairness: Refrain from engaging in the collection of market research for the benefit of competing businesses.

(iv) Content Restrictions: Desist from uploading or disseminating any content that is infringing, threatening, tortious, defamatory, indecent, or in any way violates the privacy or discloses sensitive information about others.

(v) Respect for Others: Avoid any behavior constituting stalking or harassment of other individuals.

(vi) Automated Access: Forbid the use of automated systems or software to access the ELL Platform without explicit permission.

(vii) Impersonation Prohibition: Prohibit impersonating any person or entity, or falsely representing an affiliation with any person or entity.

(viii) Non-Interference: Ensure not to interfere with or disrupt the proper functioning and operations of the ELL Platform.

2.4.2 Age Restrictions and Parental Supervision

Under the stipulations of these Terms and Conditions of the Eliteluxurylondon (ELL) Platform, the following age-related provisions are strictly enforced:

Prohibition for Users Under 13: The ELL Platform is not available for use by individuals who are under the age of 13 years. Consequently, parents or guardians are expressly prohibited from accepting these Terms and Conditions on behalf of any child under the age of 13.

Supervised Access for Minors (13 to 18 Years): For individuals aged between 13 and 18 years, access to the ELL Platform as Visitors is permitted only under direct parental or guardian supervision. It is the responsibility of the parents or guardians to monitor and regulate their children’s engagement with the Platform within this age group.

Parental/Guardian Responsibility: Parents or guardians bear full responsibility for overseeing their children’s use of the ELL Platform, ensuring compliance with these Terms and Conditions, and preventing unauthorized or unsupervised access.

2.5 Intellectual Property Rights Protection

All materials, including but not limited to textual content, graphics, and user interfaces, appearing on the Eliteluxurylondon (ELL) Website and Platform, are protected under copyright and other relevant intellectual property laws. Unauthorized use of such materials may constitute a violation of copyright, trademark laws, or other intellectual property rights. Users are hereby notified that they do not acquire any ownership rights to any content viewed or accessed on the ELL Platform, except as explicitly permitted under these Terms and Conditions. 

2.6 Intellectual Property and Reproduction Restrictions

The design, layout, appearance, and graphics of the Eliteluxurylondon (ELL) Website and Platform are protected under applicable trademark laws and regulations. Users are prohibited from replicating, imitating, or using any of these elements, either in whole or in part, without obtaining express written permission from ELL. Unauthorized use of these materials may result in civil and criminal penalties.

2.6.1 Third-Party Website Links

The ELL Website and Platform may include hyperlinks to third-party websites. ELL disclaims any responsibility for the content available on such external sites and does not endorse their material.

2.6.2 Compliance with Local and Applicable Laws

As the ELL Website and Platform operate from the United Kingdom, users are required to comply with their respective local laws in addition to UK regulations while accessing our services. 

2.6.3 Authorized Use of ELL Website

Users are authorized to use the ELL Website for personal purposes. This includes the right to print and download materials, provided there is no alteration of content without ELL’s consent.

2.6.4 Website Availability

ELL aims to maintain continuous availability of its Website but is not liable for any unavailability or downtime due to technical issues. 

2.6.5 User Accountability for Access

Users are responsible for all necessary preparations to ensure access to ELL Products. It is imperative for users to ensure that anyone accessing ELL Products via their internet connection is fully informed about and compliant with these Terms and Conditions. Users must familiarize themselves with these Terms to ensure ongoing compliance.

3.GENERAL

3.1 Registration

Inventory items are available for rental or purchase by individuals under 18 years old, but we only rent and sell to individuals aged 18 or older. Only individuals aged 18 and above, using approved payment methods such as credit cards, are eligible to rent or purchase inventory items. By agreeing to these terms and conditions, you confirm that you are 18 years or older and have the right to rent or purchase inventory items using the selected payment method, including but not limited to credit cards.

3.2 To access the full range of services offered by the ELL platform, you need to register and create an account to become a member. Being a member is a prerequisite for renting, purchasing, lending, or selling products on the ELL platform.

Before successfully completing the registration form, you will be required to provide specific information, including personal details. You can choose to create an account using an email address and password or by connecting through social media accounts (such as Instagram and Google). Please be aware that you are the sole authorized user of your account, and your account is non-transferable. ELL reserves the right to accept or reject applications, and this will be determined by its unique and absolute discretion.

3.3 If you are registering an account on behalf of a company or another entity, you guarantee and declare that you have the necessary authority and capability to bind the company or entity (as applicable); you have the right to provide us with the licenses and permissions required under these terms; and all information and details provided by you to us at the point of registration or otherwise are true, accurate, and up-to-date in all respects. You can update or correct your personal details or the details regarding a company or another entity (as applicable) at any time in your account dashboard or by emailing us at contact info@eliteluxurylondon.com. You are responsible for maintaining the confidentiality of your account information and for any activities that occur under your account. If you are concerned that your account has been misused, please contact us at info@eliteluxurylondon.com. You represent and warrant that you have all relevant rights, licenses, and/or approvals in relation to any content you post on the ELL Platform. ELL reserves the right to deactivate an account at any time, including, without limitation, if it is determined that a Member has violated these terms or any aspect thereof. Unless expressly authorized by ELL in writing, you may only register one account.

3.4 ELL reserves the right to independently decide whether to grant specific usernames to users. This includes but is not limited to the following types of usernames: impersonation, those protected by trademarks or other third-party intellectual property rights, vulgar or offensive names to individuals or groups, inappropriate, discriminatory, threatening, abusive, defamatory, obscene, improper, infringing, indecent, or names that do not comply with these terms or the spirit of ELL. If ELL needs to communicate with you regarding ELL products, we will use the preferred contact method and information you provided during registration or checkout. If you choose the telephone as the preferred contact method, ELL or any other third party representing ELL products may contact you via telephone or text message, including through an automatic dialing system.

3.5 Ceasing the Use of THE ELL Services

Apart from ongoing services, you have the flexibility to discontinue your use of ELL services at any time. To delete your account, simply email us at ifo@eliteluxurylondon.com. It’s important to acknowledge and agree that even after deactivation, ELL may continue to use and display your content on the ELL platform.

We will retain your personal data only for the duration necessary to fulfill the purposes for which it was collected, including meeting any legal, accounting, or reporting requirements. In determining the appropriate retention period for personal data, we take into consideration factors such as the quantity, nature, and sensitivity of the personal data, potential risks associated with unauthorized use or disclosure, the purposes for processing personal data, the feasibility of achieving those purposes through alternative means, and relevant legal requirements.

3.6 Order Limits

You agree and acknowledge that we may impose certain restrictions on the rental or purchase of inventory items, including but not limited to limiting orders placed under a single customer account, payment card, billing, or shipping address. Under our sole discretion, we reserve the right to restrict, cancel, or prohibit the rental or sale of inventory items for various reasons, including but not limited to availability and geographic considerations.

3.7 Delivery

Information about the estimated delivery and arrival times of inventory items will be communicated to you through the ELL platform, our transportation partners, or other means. All deliveries will be facilitated through ELL’s transportation partners, and we reserve the right to occasionally change these partners.

3.8 Payment

3.8.1 Payment via STRIPE

Customers have the right to make payments for inventory items through STRIPE. By agreeing to make payments through STRIPE, you declare and warrant that any details and information provided to us are neither fraudulent nor inaccurate. You also authorize us to share such details and information with STRIPE. The STRIPE Connected Account Agreement (including the STRIPE Service Terms) applies to STRIPE users. 

3.8.2 Payment via PayPal

Buyers/lenders (though not lessees) may choose to make payments through PayPal. Refer to the terms of use on the PayPal website PayPal.com for information about PayPal’s usage terms.

3.9 Unpaid Amounts

In case of overdue payments, we may need to initiate debt collection procedures. You agree to bear our collection costs, including but not limited to reasonable legal fees.

4.Customer liability

4.1 ELL holds the exclusive and absolute authority to determine the appropriate Replacement Value for any product. The figure established by ELL will be considered final and binding.

In the event of product loss or damage, ELL is authorized to charge your Payment Method an amount equivalent to the Replacement Value for each affected product. Funds will be debited from your account to settle outstanding charges without prior explicit permission. By engaging in this transaction, you hereby give your consent and authorize ELL, always acting reasonably, to proceed accordingly under these circumstances.

Should you fail to pay for the damage or loss of products, ELL reserves the right to engage a debt collector or initiate legal proceedings through the courts to recover the outstanding payment. All reasonable expenses incurred in the process of recovering the outstanding sums will be added to the debt being collected from you.

4.1.1 We do not assume responsibility for business losses, indirect losses, financial and business loss, or the loss of goodwill or reputation. The ELL Offering is intended solely for domestic and private use. If the products are utilized for any commercial, business, or resale purpose, we shall not be held liable for any loss of profit, business interruption, or loss of business opportunity.

4.2 Rental

4.2.1 In addition to the General Terms,the following provisions shall apply to you whilst using the ELL Offering in the capacity of a Renter.

You explicitly acknowledge and accept that the use and wear of the product are entirely at your personal risk, and ELL shall not be held responsible for any health-related complaints associated with the product. You agree and commit to making every effort to maintain the condition of all products, and we request that you treat them as your own property or borrowed items for close friends.

You explicitly acknowledge and accept that you are responsible for the loss, destruction, or damage of a product due to theft, mysterious disappearance, fire, significant stains, or any other causes resulting in the loss or irreparable damage to the product. If you have purchased Damage Protection, ELL will, at its sole discretion, consider minor damages, including but not limited to slight stains, cracks, missing beads, and broken or stuck zippers, for which you will not be held responsible.Upon the customer’s purchase of a £7 insurance premium, in the event of damage to the rented product, as determined by ELL, if the repair cost is within £50, the customer will be exempt from any liability for compensation. However, if the repair and maintenance cost exceeds £50, the customer is responsible for covering the excess amount. It is important to note that this provision is subject to evaluation by ELL, and this insurance clause ensures a clear and defined sharing of liability in cases where repair costs surpass £50.

In the event of losing a product or returning a product with substantial damage, you agree and acknowledge that we have the right to charge your payment method with an amount equivalent to the replacement value of each lost or damaged product. You hereby explicitly consent and authorize this action.

4.2.2 If your leasing request is accepted by ELL, ELL will grant you a limited license to use the product within the leasing period in accordance with these terms and your agreement with the lessor. By submitting a leasing request, you agree and warrant:

• You have read the product description and accepted these terms before requesting to lease a product.
• Your personal information is up to date.
• You will not engage in any activities constituting fee avoidance (which will be determined by ELL at its sole discretion).
• You have sufficient and available funds to cover the rent and any associated costs, including service fees, deposits (if applicable), replacement value in the event of loss or damage to the product, and mediation costs (in the event of a dispute).
• You will use a reputable courier or postal service and employ a first-class tracked and signed-for service to return the product in a timely manner and in accordance with the leasing terms.

4.2.3 The Rental Fee for Stock Items (“Rental Fee”) will be the aggregate of the Rental Fee and Delivery Fee as listed on the ELL Website. By placing a Hire Order for a Stock Item, you explicitly authorize us (or our payment service provider) to charge the Hire Fee to your payment card. The Hire Fee will be charged to your Payment Card immediately upon placing the Hire Order. Booking an Inventory Item on the ELL Website constitutes an order for the hire of that Inventory Item, irrespective of how far in advance the Inventory Item is booked.

Additionally, you hereby authorize us (or our payment service provider) to charge your Payment Card an amount equivalent to 100% of the current market replacement value of the Inventory Item (when new), as specified on the ELL Website, or as otherwise determined by the ELL Application or by ELL at its sole discretion (the “Replacement Value”). You should not place a rental order for an Inventory Item unless you have sufficient funds in the account associated with the Payment Card to cover the Replacement Value/Deposit and the rental fee. We reserve the right (and you hereby authorize us) to charge your Payment Card for any amount up to the Replacement Value of the Inventory Items at any time, following the amounts due and payable under these Terms and Conditions.

4.3 Membership Policy

4.3.1 ELL Membership Credit Points System is applicable to registered ELL members who have successfully completed a lease. It allows eligible users to earn points that can be utilized for future leases on ELL website, purchasing items, equivalent substitution for insurance expenses, and redeeming vouchers. By participating in the Points System, members agree to be bound by these terms of service, in conjunction with the general ELL terms of service. 

4.3.2 Eligibility Criteria: The Points System is open to all registered ELL members who have successfully completed a lease. 

4.3.3 Points Earning: Upon successfully leasing or purchasing items, users can earn points equivalent to 5% of the total lease amount or total expenditure. Only successful leases and purchases qualify for points, and members will not earn points for cancelled or unsuccessful leases.

4.3.4 Points Redemption: Points earned through the loyalty program can be applied to future leases on the ELL website, purchasing items, equivalent substitution for insurance expenses, and redeeming vouchers. To redeem points, members must select the option to apply their available points balance during the checkout process. Points cannot be used in conjunction with other discounts, promotions, or coupon codes. 

4.3.5 Non-Transferability: Points obtained through the Points System are non-transferable and can only be used by the ELL member who earned them.

4.3.6 Expiration Date: Points will be cleared each year by the end of April. ELL reserves the right to modify or terminate the loyalty program, including expiration terms, at any time without prior notice. 

4.3.7 Account Termination: If it is determined that a user has violated the ELL service terms related to the Points System, ELL reserves the right to terminate the member’s account and/or revoke any earned points. 

4.3.8 Additional Points for Item Protection: In the event that the leased items are returned in exceptionally good condition, the member may be eligible to receive additional points. The determination of the item’s excellent protection condition will be at the sole discretion of ELL. Any additional points awarded will be subject to these terms and conditions.

4.4 Cancellation Policy

We offer free cancellation before items have been dispatched. Cancellation fees and delivery will be charged after items have been dispatched.

4.5 Delivery and Shipping Addresses

4.5.1 Your rented Inventory Items will be dispatched to your Secure Shipping Address for next-day delivery if your order is received by 12 pm on a business day in the United Kingdom. Orders placed after 12 pm on a business day, or on a weekend or public holiday, will be processed on the following business day and dispatched once processed. The Expected Delivery Date, as indicated in the online invoice for your rental order, signifies the date we anticipate delivering the rented Inventory Item to your Secure Shipping Address.

4.5.2 Upon delivery, you assume responsibility for the Inventory Item.

4.5.3 It is strongly recommended to provide a Secure Shipping Address, defined as a location where an individual can physically receive Inventory Item(s). ELL disclaims liability for Inventory Items left unattended if an unsecured shipping address is provided. Additionally, you acknowledge that deviations from a Secure Shipping Address may result in delivery delays and extra fees, for which ELL holds no liability. You are accountable for such delays and additional fees. PO Box addresses in the United Kingdom will not receive delivery of Inventory Items (or any correspondence).

4.6 Use of the Inventory Items

4.6.1 The Inventory Items sent to you will be cleaned and delivered ready to wear. While ELL ensures meticulous cleaning and inspection of each Inventory Item, the use of the item is at your own risk, and ELL is not liable for any health-related complaints associated with the Inventory Items.

4.6.2 You commit to treating the Inventory Item with care and returning it to ELL in the same condition received. You are responsible for loss, destruction, or damage to the Inventory Item due to reasons such as theft, mysterious disappearance, fire, major stains, or any cause other than normal wear and tear. Normal wear and tear include minor stains, rips, missing beads, stuck zippers, or other minor damages. Returning a damaged Inventory Item beyond normal wear and tear implies an agreed charge for repairing or replacing the item, at our discretion, up to the Replacement Value for the Inventory Item (in addition to any applicable Rental Fees).

4.6.3 Renters are prohibited from allowing others to wear or use rented Inventory Items. In the event of damage or loss during a Renter’s rental period, the Renter is accountable for damages, which may include the full Replacement Value of the damaged or lost Inventory Items (on top of any applicable Rental Fees). 

4.7 Return of Inventory Items

4.7.1 Return Conditions: You have the right to return the product in the same condition as received. This does not affect your ability to take any reasonable steps to inspect the product and ensure its conformity with your order. The product must be returned to ELL. You have a legal obligation to reasonably care for the product while it is in your possession. Failure to fulfil this obligation may result in ELL deducting any costs associated with deterioration (e.g., due to your use of the product) from the refund you are entitled to.

4.7.2 Your rental period begins on the Expected Delivery Date and lasts as agreed with ELL at the time of rental. The Return Date, the final day of this period, is your responsibility to ensure the return of rented Inventory Items. The Return Date for each item is specified in the online invoice for your rental order.

4.7.3 To return an rental item that doesn’t meet your expectations or fit, please contact our customer service at info@eliteluxurylondon.com within 24 hours of receiving it. It is imperative to initiate the return on the day of receipt, with the item being sent back the following day in its original condition and security tag intact. We will provide return instructions which must be followed exactly; returns with removed security tags will not be accepted. Once we receive and inspect the returned item, a refund or exchange will be processed according to our standard policy (excluding delivery fee).

4.7.4 If you decide to return a purchased Inventory Item (excluding intimate Inventory Items), you have 14 calender days since the expected delivery date to return it, providing a tracking number, with the item being sent back the following day in its original condition and security tag intact. Returns with removed security tags will not be accepted. Upon receiving and inspect the relevant Inventory Items, EEL will issue a refund or exchange( excluding delivery and return costs and a £8 restock charge per item). ELL provides a pre-paid, pre-addressed return label and instructions (Return Packaging) for all delivered inventory items. If an ELL carrying case is included, it must be returned to avoid a £10 fee.

4.7.5 Return packaging is pre-paid for next-day delivery service. Keep this in mind when returning Inventory Items using Return Packaging. For items dispatched by vendors (drop ship partners), returns must be sent via Royal Mail Special Delivery and are the customer’s responsibility.

4.7.6 ELL is not responsible for personal or other items left in Inventory Items or returned in Return Packaging. If you believe you’ve accidentally sent such items, contact us at info@eliteluxurylondon.com. While our staff may assist in locating such items upon request, they are not obligated to do so and assume no liability.

4.8 Extensions

You can extend your order for an Inventory Item by contacting info@eliteluxurylondon.com or on ELL website. Extensions are subject to the availability of the Inventory Item and require pre-payment of additional Rental Fees for the extension period.

4.9 Products not as described

All products available on the ELL Platform are second-hand, which means they may not be in perfect condition. However, the size is accurately indicated in the listing. While there might be slight variations from the image, these differences are inconsequential and do not substantially affect the functionality or aesthetic of the product.

Nothing in this section affects your legal rights 

5. SALES

Additional conditions apply to the sale of any Inventory Item.

5.1 As Is” Sales

You acknowledge and agree that only Inventory Items designated as available for purchase on the ELL website are eligible for your purchase. Some Inventory Items are exclusively available for rental. ELL will clean and inspect Inventory Items before delivery. However, all Inventory Items are sold on an “as is” basis, without any warranty, and all sales are final, except as specified under “Returns” below.

5.2 Purchase Price

The Purchase Price for Inventory Items includes the purchase fee and delivery charges listed on the ELL website at the time of purchase. ELL reserves the right to modify the Purchase Price, discount, or availability of any specific Inventory Item at its discretion and without notice. Upon placing your order for Inventory Items, you authorize ELL (or our payment services provider) to charge your payment card for the Purchase Price. The charge will be processed immediately upon your order.

5.3 Returns

5.3.1 If you decide to return a purchased Inventory Item (excluding intimate Inventory Items), you have 7 calendar days to return it, providing a tracking number. Address details for returns will be provided by the Customer Support team. Upon receiving the relevant Inventory Items, ELL will issue a full refund of the Purchase Price (excluding delivery fee), provided the Inventory Item, in our sole discretion, has not been worn.

5.3.2 For international purchased orders: clients are responsible for any customs charges incurred when sending the item back to Eliteluxurylondon and when receiving a replacement or refund.

Please note that any customs duties or taxes paid on the original purchase are non-refundable.

Clients are liable for all associated delivery fees for international returns, including the cost of sending the item back to Eliteluxurylondon.

5.3.3 Returns will not be accepted for intimate Inventory Items (e.g., underwear and bathing/swimming-related items) or where ELL deems a return inappropriate due to health, safety, or hygiene reasons (e.g., earrings for pierced ears).

All returns to ELL must use a trackable delivery method. Failure to provide a tracking number, resulting in non-receipt of the return by ELL, will render the customer liable for the full replacement value of the Inventory Items.

6. Warranty/Liability Limitation

6.1 ELL, its affiliates, subsidiaries, or their officers, directors, employees, or agents (collectively referred to as “ELL Parties”) do not endorse or recommend any inventory items, vendors, or customers.

6.2 The ELL Parties bear no responsibility or liability for any goods you rent through the platform or any results arising from the use of such goods, including but not limited to any death or bodily injury you may suffer.

6.3 The ELL website, ELL platform, and ELL content are provided on an “as is” and “as available” basis without any warranties, unless expressly set out in these terms and conditions. We disclaim all warranties, including but not limited to the warranty of title, merchantability, non-infringement of third parties’ rights, and fitness for a particular purpose, as well as any warranties arising from a course of dealing, course of performance, or usage of trade.

6.4 In connection with any warranty, contract, or common law claims: (I) none of the ELL Parties shall be liable for any incidental or consequential damages, lost profits, or damages resulting from lost data or business interruption resulting from the use or inability to access and use the ELL website, the ELL platform, even if such ELL Party has been advised of the possibility of such damages; and (II) any direct damages that you may suffer as a result of your use of the ELL website, the ELL platform shall be limited to the monies you have paid us in connection with your use of the ELL platform during the three (3) months immediately preceding the events giving rise to the claim.

Some jurisdictions do not allow the exclusion of certain warranties. Therefore, some of the above limitations on warranties in this section may not apply to you.

6.5 The ELL website and the ELL platform may contain technical inaccuracies or typographical errors or omissions. We are not responsible for any such typographical, technical, or pricing errors listed on the ELL website and the ELL platform. The ELL website and the ELL platform may contain information on types of inventory items that are not available in every location. A reference to an inventory item on the ELL platform does not imply that such inventory item is or will be available when you would like to rent it or buy it. We reserve the right to make changes, corrections, and/or improvements to the ELL website and the ELL platform at any time without notice.

7. Termination of These Terms and Conditions

7.1 We reserve the right, in our sole discretion, to restrict, suspend, or terminate these Terms and Conditions and your access to all or any part of the ELL website, the ELL App, and/or the ELL platform, at any time and for any reason without prior notice or liability. Notwithstanding the termination of these Terms and Conditions, the following provisions shall remain in full force and effect:

7.1.1 The ELL Platform – Intellectual Property;

7.1.2 Terms and Conditions Applicable to Customers – Rentals – Rental Fee; Cancellation Policy; Late Fees; Limited Warranties; 

7.1.3 No Warranty/Limitation of Liability

7.1.4 Termination of These Terms and Conditions

7.1.5 We reserve the right to change, suspend, or discontinue all or any part of the ELL website and/or the ELL platform at any time without prior notice or liability.

8. Communications

8.1 Communications to Us

Although we encourage you to e-mail us, we do not want you to, and you should not, e-mail us any content that contains confidential information. With respect to all e-mails you send to us, including but not limited to, feedback, questions, comments, suggestions, and the like, we shall be free to use any ideas, concepts, know-how, or techniques contained in your communications for any purpose whatsoever, including but not limited to, the development, production and marketing of products and services that incorporate such information. 

8.2 Communications from Us

You consent to receive communications from us, including email, text messages, calls, and push notifications, including for the purposes of notifying you about the status of your order, sending you reminders, facilitating secondary authentication, and providing other information. We may contact you by telephone calls or text messages, including by an automatic telephone dialling system, at any of the telephone numbers provided by you. Standard message and data rates charged by your mobile carrier may apply to the text messages we send you. You may opt out of receiving communications by following the unsubscribe procedures we provide to you. You acknowledge that opting out of receiving communications may impact your use of the ELL platform