AUTHENTICATION 5 How long does it take to return the item after physical authentication? Which brands do you authenticate? Do you provide any reports after authentication? How long does your authentication process take? How can you assist me in authenticating an item?
DELIVERY 5 Can I track my order online? Is a signature required for delivery? What are the customs and taxes? Do you provide international shipping? What if my items get lost during delivery?
TO BUY 7 What is your sourcing service? Do you provide authentication certificate? Can I cancel or modify my order? Is there a buy-back service? What is your return policy? How long does it take to receive my order?
TO SELL 5 What if my item has been identified as fake? How much do your charge? How to sell? When and how will I receive payment? What brands and items do you accept?
